Tag: customer experience

Wavetec is supporting Al Rajhi Bank branches across Saudi Arabia with an enterprise grade queuing system designed to improve customer flow and branch experiences.

Meezan Bank has partnered with C Square to deploy a Genesys Contact Center solution aimed at enhancing customer communication, operational efficiency, and service reliability.

Systems Arabia, in collaboration with Microsoft, hosted an executive roundtable in Riyadh to discuss AI powered contact centers, Microsoft Dynamics 365, omnichannel engagement, and digital transformation strategies.

Green Peak International and wAI Industries have signed a product collaboration agreement to develop AI powered tools for relationship managers in Pakistan’s retail banking sector.

Faysal Bank Limited has received the Excellence in Operational Risk Management Islamic award at Global Islamic Finance Awards 2026, recognizing its commitment to customer trust, prudent banking practices, and robust risk management.

Bank ABC, supported by Systems Arabia, received the Banking Innovation Award at Temenos Community Forum 2026 for its digital transformation journey powered by Temenos Transact Platform and ila Bank modernization.

Faysal Bank and Avanza Solutions have strengthened their digital banking partnership after achieving 100 million successful transactions through Avanza’s mobile banking platform, while also exploring AI based smart solutions.

IBA CICT held a corporate training workshop for Faysal Bank on practical AI applications, including fraud detection, risk optimization, and improving customer experience.

Askari Bank collaborates with Autosoft Dynamics to implement next-generation Digital Lending and Loan Origination System, enhancing efficiency, risk management, and customer experience.

Pronet signs an MoU with Veyn AI to integrate conversational and generative AI into its unified communications and customer experience portfolio, aiming to develop advanced AI driven CX and collaboration solutions.

Indus Motor Company and Covalent Private Limited enter a strategic partnership to advance digital innovation, operational efficiency, and customer experience across Pakistan’s automotive sector.

eocean and Telenor Pakistan launch Pakistan’s first WhatsApp-based SIM and service management solution, allowing users to order, activate, and manage mobile services entirely through chat.