Tag: customer experience

Pronet signs an MoU with Veyn AI to integrate conversational and generative AI into its unified communications and customer experience portfolio, aiming to develop advanced AI driven CX and collaboration solutions.

Indus Motor Company and Covalent Private Limited enter a strategic partnership to advance digital innovation, operational efficiency, and customer experience across Pakistan’s automotive sector.

eocean and Telenor Pakistan launch Pakistan’s first WhatsApp-based SIM and service management solution, allowing users to order, activate, and manage mobile services entirely through chat.

2 Shades BPO has partnered with UBL Insurers to strengthen digital transformation and improve customer experience through innovative solutions and enhanced service delivery.

Synergates Business Solutions signed an agreement with Aik Digital for the Pulse CX Contact Center solution, while holding strategic meetings with Zindigi and Bank of Khyber to advance customer experience innovation.

Imtiaz, Pakistan’s largest retail chain, partners with Acumen Media Intelligence to deploy the country’s first AI-powered localized media intelligence platform for real-time data-driven decision-making and enhanced customer experiences.

Techlogix helped AdalFi achieve a 4X increase in lending volumes by integrating MoEngage’s omnichannel platform, reducing drop-offs by 44% and onboarding five new partner banks.

Genesys announces $1.5 billion investment from Salesforce and ServiceNow, reinforcing its vision to transform customer and employee experiences through AI, cloud, and automation.

Bank AL Habib teams up with C Square and wAI Industries to unveil Pakistan’s first AI-powered contact center ecosystem, powered by Genesys Engage and Alara Conversational AI Agents, enhancing customer experience through automation and secure voice biometrics.

Pakistan Telecommunication Company Limited (PTCL) has partnered with Systems Limited at GITEX 2024 to enhance its IT systems, focusing on optimizing Business Support Systems (BSS) and Operational Support Systems (OSS) for improved service delivery and customer experience.