Tag: customer experience

Green Peak International and wAI Industries have signed a product collaboration agreement to develop AI powered tools for relationship managers in Pakistan’s retail banking sector.

Faysal Bank Limited has received the Excellence in Operational Risk Management Islamic award at Global Islamic Finance Awards 2026, recognizing its commitment to customer trust, prudent banking practices, and robust risk management.

Bank ABC, supported by Systems Arabia, received the Banking Innovation Award at Temenos Community Forum 2026 for its digital transformation journey powered by Temenos Transact Platform and ila Bank modernization.

Faysal Bank and Avanza Solutions have strengthened their digital banking partnership after achieving 100 million successful transactions through Avanza’s mobile banking platform, while also exploring AI based smart solutions.

IBA CICT held a corporate training workshop for Faysal Bank on practical AI applications, including fraud detection, risk optimization, and improving customer experience.

Askari Bank collaborates with Autosoft Dynamics to implement next-generation Digital Lending and Loan Origination System, enhancing efficiency, risk management, and customer experience.

Pronet signs an MoU with Veyn AI to integrate conversational and generative AI into its unified communications and customer experience portfolio, aiming to develop advanced AI driven CX and collaboration solutions.

Indus Motor Company and Covalent Private Limited enter a strategic partnership to advance digital innovation, operational efficiency, and customer experience across Pakistan’s automotive sector.

eocean and Telenor Pakistan launch Pakistan’s first WhatsApp-based SIM and service management solution, allowing users to order, activate, and manage mobile services entirely through chat.

2 Shades BPO has partnered with UBL Insurers to strengthen digital transformation and improve customer experience through innovative solutions and enhanced service delivery.

Synergates Business Solutions signed an agreement with Aik Digital for the Pulse CX Contact Center solution, while holding strategic meetings with Zindigi and Bank of Khyber to advance customer experience innovation.

Imtiaz, Pakistan’s largest retail chain, partners with Acumen Media Intelligence to deploy the country’s first AI-powered localized media intelligence platform for real-time data-driven decision-making and enhanced customer experiences.