Tag: customer experience

Techlogix helped AdalFi achieve a 4X increase in lending volumes by integrating MoEngage’s omnichannel platform, reducing drop-offs by 44% and onboarding five new partner banks.

Genesys announces $1.5 billion investment from Salesforce and ServiceNow, reinforcing its vision to transform customer and employee experiences through AI, cloud, and automation.

Bank AL Habib teams up with C Square and wAI Industries to unveil Pakistan’s first AI-powered contact center ecosystem, powered by Genesys Engage and Alara Conversational AI Agents, enhancing customer experience through automation and secure voice biometrics.

Pakistan Telecommunication Company Limited (PTCL) has partnered with Systems Limited at GITEX 2024 to enhance its IT systems, focusing on optimizing Business Support Systems (BSS) and Operational Support Systems (OSS) for improved service delivery and customer experience.