DTC and Zoom joined forces to host a groundbreaking roundtable conference on customer experience (CX) at the PC Hotel in Karachi, Pakistan on June 8th, 2023. This first-of-its-kind event aimed to transform the way businesses approach customer interactions, particularly within the financial industry.
The conference brought together key figures from the banking sector and Business Process Outsourcing (BPO) companies alongside representatives from DTC and Zoom. Adeel Dayo, CEO and founder of DTC, emphasized the importance of adopting cutting-edge technology to deliver superior customer experiences.
Prominent panelists like Miss Shar Bano, Group Head of Digital Customer Experience at HBL, and Mr. Sheryar Sheikh, Group Head of Customer Experience at JS Bank, discussed the challenges and opportunities in contact center solutions. Discussions revolved around leveraging AI for efficient and personalized customer service, and the importance of seamless omnichannel support.
Global leaders from Zoom, including Cecilia Canha, Iqbal Javaid, Ahmed Yousef, and Mounir Rachi, shared global trends and success stories in implementing AI-powered contact centers. The presentations focused on Zoom’s innovative solutions designed to enhance customer engagement in the financial industry. Attendees witnessed a live demo showcasing the ease of implementation and the potential for personalized customer interactions.
The conference marked a significant step towards elevating customer experience standards in Pakistan. The collaboration between DTC and Zoom signifies a shared commitment to leveraging technology and innovation to deliver exceptional customer service. The event concluded with a token of appreciation – a traditional Ajrak gifted to Zoom’s guest speakers.
