TouchPoint (Pvt) Ltd has announced that its QMatch digital self service banking platform now supports more than 1,300 Cash Deposit Machines (CDMs) for leading banks across Pakistan, marking a major milestone for the country’s self service banking ecosystem. The company said the expansion reflects the growing adoption of technology driven banking channels by financial institutions seeking to improve customer access and operational efficiency. QMatch enables financial institutions to facilitate secure cash deposit transactions, process transactions in real time and centrally manage self service banking channels. Through the platform, banks can expand their digital banking capabilities while providing customers with more convenient options for carrying out routine banking activities outside traditional branch environments. The milestone represents an expansion from the platform’s earlier deployment and highlights the continued development of self service infrastructure across Pakistan’s banking sector.
TouchPoint said the achievement has been powered by QMatch, its digital self service banking platform, which is designed to support secure and efficient cash deposit services through CDMs. The platform provides centralized management capabilities while enabling real time processing of transactions, helping financial institutions manage their self service banking networks more effectively. TouchPoint’s QMatch platform had previously supported hundreds of machines across the country, with its network continuing to expand as banks invest in technology based channels. The company said the growing deployment demonstrates increasing demand for self service solutions that can provide customers with access to essential banking services while helping financial institutions manage operational requirements. By supporting more than 1,300 CDMs, QMatch is now serving a broader network of banking infrastructure across different locations in Pakistan and contributing to the expansion of digitally enabled financial services.
The growth of CDM infrastructure comes as Pakistan’s banking sector continues to invest in digital technologies aimed at improving customer access to financial services. Self service banking channels have become an increasingly important part of the banking environment by allowing customers to complete certain transactions without relying exclusively on traditional branch operations. Cash Deposit Machines can provide customers with greater convenience for depositing cash while also helping reduce workloads at bank branches. Their availability can support banking services beyond conventional branch hours and contribute to more accessible 24 hour banking facilities. The expansion of such infrastructure also aligns with broader initiatives by State Bank of Pakistan aimed at promoting financial inclusion, strengthening deposit mobilization and encouraging the adoption of technology driven solutions across the financial sector. The continued deployment of CDMs therefore forms part of a wider shift toward technology enabled banking services in Pakistan.
Commenting on the milestone, TouchPoint said the growing network reflects the increasing adoption of self service banking technologies among Pakistan’s leading financial institutions and reinforces its commitment to supporting the country’s digital banking transformation. The company said its technology is intended to help banks deliver more convenient, accessible and efficient services through digitally managed self service channels. TouchPoint also plans to continue expanding its presence in the market, with an objective of increasing its footprint to more than 2,000 Cash Deposit Machines. The planned expansion is aimed at further strengthening Pakistan’s self service banking infrastructure and enabling financial institutions to provide faster and more accessible banking services nationwide. Through continued deployment of QMatch and additional CDMs, TouchPoint aims to support banks as they expand technology based customer service channels and respond to changing expectations around convenience, accessibility and digital banking.
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