Pakistan Telecommunication Company Limited (PTCL) has announced a strategic partnership with Systems Limited, a prominent global systems integrator, during GITEX 2024 in Dubai. This collaboration aims to leverage Systems Limited’s advanced Operations and Maintenance of Business Support Systems (BSS) and Operational Support Systems (OSS) to enhance PTCL and Ufone 4G’s technology infrastructure.
The partnership focuses on optimizing PTCL’s IT systems and services, including improvements to the Customer Relationship Management (CRM) system and related components. This initiative is designed to elevate service delivery and enhance customer experience across PTCL and Ufone’s diverse offerings.
As a leading telecom operator in Pakistan, PTCL is committed to providing high-quality information and communication services to its local and international clientele. The company is continuously evolving its technological capabilities to meet the growing demands of its customer base, prioritizing innovation and customer-centric solutions.
This collaboration with Systems Limited marks a significant milestone in PTCL’s strategy to modernize its CRM capabilities. By leveraging Systems Limited’s extensive expertise and understanding of current system functionalities, the partnership aims to ensure seamless integration that enhances performance and optimizes user experiences, setting new benchmarks for service excellence.
Hatem Bamatraf, President and Group CEO of PTCL & Ufone 4G, stated, “Modernizing our Business Support Systems and Operational Support Systems IT stack is a key component of our transformation journey. It enables us to innovate and compete more effectively while delivering exceptional value to our customers. Our partnership with Systems Limited is instrumental in designing, building, and deploying solutions that achieve business outcomes and enhance customer satisfaction.”
Asif Peer, Group CEO & Managing Director of Systems Limited, highlighted, “For several years, Systems Limited has been at the forefront of revolutionizing the telecommunications industry, delivering innovative solutions that drive growth and operational efficiency. We are excited to collaborate with PTCL Group and are dedicated to leveraging the latest innovations and best practices to elevate their BSS/OSS stack.”
This partnership underscores the commitment of both organizations to drive operational excellence and deliver superior results. Customers of PTCL and Ufone 4G can anticipate enhanced experiences, improved service delivery, and heightened customer satisfaction as a result of this strategic collaboration.
