PTCL announced a major step towards digital transformation by implementing Robotic Process Automation (RPA) in its Customer Care operations. This initiative aims to significantly improve customer experience across all touchpoints.

RPA adoption aligns PTCL with global leaders in digitalization and automation, solidifying their position at the forefront of the industry.

“We’re thrilled to introduce RPA,” said Ahmad Kamal, Group Chief Customer Care Officer at PTCL & Ufone 4G. “This marks a significant milestone in our ongoing mission to elevate the customer journey.”

RPA automates a wide range of tasks, including data transfers, customer profile updates, data entry, and inventory management. It can even handle complex tasks with a remarkable 100% accuracy rate. This technology frees up human agents to focus on more intricate customer needs, ultimately leading to a faster and more efficient experience for PTCL’s valued customers.

PTCL’s commitment to digital innovation is further emphasized by their embrace of RPA. This initiative contributes to the “Digital Pakistan” vision by providing an unparalleled user experience.