Aga Khan University Hospital has announced the launch of a revolutionary WhatsApp Chatbot, marking a significant step forward in patient care and communication. This initiative, developed in partnership with e.ocean, Pakistan’s leading cloud communication platform, aims to create a seamless digital experience for patients.
The user-friendly chatbot allows patients to access various healthcare services directly through WhatsApp on AKUH’s UAN (9221-111-911-911). Patients can schedule appointments, inquire about radiology and lab tests, explore health packages, and even chat with an AI-powered assistant, all in either Urdu or English.
“Ensuring timely access to healthcare is vital,” said Mr. Amir Jafri, CEO at e.ocean. “We are thrilled to partner with AKUH in making this a reality through this user-friendly and efficient chatbot solution.”
Dr. Farhat Abbas, interim CEO of AKUH Health Services, echoed this sentiment, highlighting AKUH’s commitment to leveraging technology for innovation. “The AKUH Official WhatsApp Chatbot represents a major leap forward in revolutionizing patient experience,” he stated. “Together with e.ocean, we aim to harness technology to deliver unparalleled care and accessibility for all our patients.”
This collaboration between e.ocean and AKUH signifies a significant advancement in healthcare communication. The WhatsApp Chatbot empowers patients with convenient access to various healthcare services, ultimately leading to improved patient experience and a more efficient healthcare system.
