Pronet confirmed that it has signed an MoU with Veyn AI to enhance its unified communications and customer experience portfolio through the integration of conversational and generative AI capabilities. The agreement reflects a shared interest in developing intelligent contact center solutions that support more adaptive and responsive communication environments for customers across sectors. Pronet stated that the collaboration represents a meaningful step in its ongoing efforts to expand service options and introduce AI supported features that strengthen engagement and operational efficiency for organizations relying on digital channels for client interaction.
The MoU was signed by Zia Saleem, CEO of Pronet Pvt Limited, and Shakir Mahmood, CEO of Veyn AI. Senior leadership from both sides attended the signing, including Mashkoor Khan, Chairman, Abdullah Masood Khan, Director, and Mohammad Imran, VP Collaboration and CX. The presence of leadership from both organizations underscored the significance of aligning strategic goals as they work toward delivering AI enabled solutions that address evolving requirements in customer communications. The partnership introduces the opportunity to integrate conversational AI tools that can streamline contact center workflows, support faster resolution processes and offer personalized interactions based on contextual analysis of customer needs.
Pronet highlighted that the addition of AI supported capabilities will help organizations adopt more efficient communication frameworks. With businesses steadily increasing their reliance on digital platforms to manage customer engagement, the demand for automated yet human centered tools continues to grow. Veyn AI brings expertise in generative AI and conversational interfaces that can support advanced voice and chat applications, enabling contact centers to manage larger volumes while maintaining quality and consistency. The collaboration will explore ways to integrate these technologies within Pronet’s existing service models, aiming to provide flexible and scalable options for enterprises transitioning to more advanced communication structures.
The partnership also focuses on developing solutions that address customer experience challenges in sectors where contact centers play an essential role. By combining Pronet’s established presence in unified communications with the AI capabilities contributed by Veyn AI, both organizations expect to create systems that improve response management, reduce operational strain and support proactive engagement strategies. Pronet shared that it is optimistic about the impact of this collaboration and expressed its intent to work closely with Veyn AI to develop offerings that align with changing expectations in customer service and enterprise communication.
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