Zong, Pakistan’s leading technology innovation company, has taken another significant step in its evolution into a full-scale digital services provider by introducing a Business Solutions experience zone tailored specifically for Small and Medium Enterprises (SMEs). The experience zone has been launched at Zong’s Customer Service Center (CSC) in Islamabad and is designed to provide SME customers with a firsthand opportunity to engage with the latest in enterprise-grade digital solutions.
This initiative is a continuation of Zong’s broader strategy to support the vision of a Digital Pakistan. It addresses the growing demand from local businesses for scalable, reliable, and intelligent digital tools that can support their operations and enhance their growth potential. The newly launched experience zone offers SMEs access to a comprehensive portfolio of Zong’s business solutions, ranging from advanced connectivity options to productivity-enhancing digital platforms. These tools are curated to meet the dynamic needs of emerging enterprises across various sectors.
Muhammad Farooq Raza Khan, Head of Business Solutions at Zong, emphasized the company’s commitment to ensuring equitable digital access for businesses of all sizes. “At Zong, we envision a future where businesses, regardless of size, have access to intelligent digital solutions that drive real growth. This new experience zone brings our solutions directly to the customer, providing a tangible environment where SMEs can understand, engage, and benefit from our full digital ecosystem,” he stated.
Tauseef Ur Rahman Khan, Head of Sales, also spoke about the strategic value of the Islamabad service center expansion. According to him, this initiative is more than just a product showcase — it is a deliberate move to forge stronger relationships with SME clients through regional accessibility. “Bringing our business solutions directly to SMEs through our service centers reflects our commitment to be closer to our customers; offering not just products, but real partnerships built on understanding and trust. This is how we drive meaningful digital enablement,” he said.
The Islamabad location marks the first of several similar experience zones planned in other major cities across Pakistan. This regional rollout is part of Zong’s mission to close the digital capability gap that many SMEs face and to enable broader adoption of technology-driven business practices. By providing SMEs with localized access to enterprise tools and professional guidance, Zong aims to empower small businesses to compete more effectively in an increasingly digital economy.
With this initiative, Zong continues to position itself as more than a connectivity provider, extending its role into a strategic partner for businesses navigating digital transformation. The experience zone concept not only enhances customer engagement but also aligns with national objectives for digital inclusion and innovation-driven growth.
