Pakistan’s retail banking landscape is witnessing a major shift as TouchPoint’s Cash and Cheque Deposit Solution (CADEPO), powered by QMatch technology, crosses PKR 5 billion in deposits for Faysal Bank customers nationwide. This milestone highlights the growing adoption of technology-driven banking channels, with CADEPO enabling 24/7 real-time deposit services for both cash and cheque transactions. The system reduces reliance on branch counters and strengthens operational efficiency, offering customers an improved, convenient and secure way to manage their banking needs across the country.
Developed to meet the increasing demand for faster and more reliable self-service options, CADEPO underscores TouchPoint’s commitment to providing advanced fintech solutions for banks. Built on a foundation of scalability, reliability and security, the platform facilitates seamless processing and reconciliation, ensuring that Faysal Bank can maintain high service levels for its retail clients. By investing in this infrastructure, Faysal Bank is addressing the expectations of digital-savvy customers while also achieving better operational outcomes such as reduced processing time and improved data integrity.
This initiative also reflects a broader regulatory and industry context. Under State Bank of Pakistan (SBP) directives, all banks and microfinance banks must equip at least 25 percent of their branch networks with Cash and Cheque Deposit Machines (CCDMs) by 2028. By deploying CADEPO, Faysal Bank and TouchPoint are not only meeting compliance obligations but also promoting financial inclusion and expanding access to modern banking services across both urban and rural areas. The solution’s real-time processing capability and adherence to industry standards contribute to building customer trust, which is essential for the growth of self-service banking.
Beyond regulatory alignment, CADEPO represents a strategic effort to enhance customer experiences and optimize back-end processes. Its advanced design minimizes manual intervention, speeds up transaction settlements, and reduces operational costs for banks while providing a smooth and intuitive experience for end-users. The scalable architecture allows for integration with additional branches and new customer segments without compromising performance, making it a sustainable choice for nationwide rollout. TouchPoint’s collaboration with Faysal Bank on this platform demonstrates how fintech and financial institutions can jointly address evolving market demands, improve service delivery, and prepare for the next phase of retail banking in Pakistan.
With CADEPO surpassing PKR 5 billion in processed deposits, TouchPoint and Faysal Bank have achieved a notable milestone in advancing technology-enabled banking. By combining secure self-service infrastructure with real-time transaction capabilities, the platform is reshaping the way retail banking is delivered, creating a more efficient and accessible environment for customers across the country.
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