Tag: customer experience

Kaspersky Report Highlights Telecom Cybersecurity Threats And Operational Risks Extending Into 2026

Global Insights
Kaspersky Security Bulletin outlines persistent telecom cybersecurity threats in 2025 and emerging operational risks tied to AI automation, post quantum cryptography, and satellite integration in 2026.

AI Infrastructure Expansion Drives Global AI Spending To $2.52 Trillion In 2026

Global Insights
Gartner forecasts worldwide AI spending to reach $2.52 trillion in 2026, driven by rapid investment in AI infrastructure, servers, software, and cybersecurity.

Indus Motor Company Joins Hands With Covalent To Boost Digital Transformation In Automotive Sector

Channel & Partners
Indus Motor Company and Covalent Private Limited enter a strategic partnership to advance digital innovation, operational efficiency, and customer experience across Pakistan’s automotive sector.

eocean and Telenor Pakistan Introduce WhatsApp-Based SIM and Service Management

Wired
eocean and Telenor Pakistan launch Pakistan’s first WhatsApp-based SIM and service management solution, allowing users to order, activate, and manage mobile services entirely through chat.

2 Shades BPO Partners With UBL Insurers To Drive Digital Customer Experience

Wired
2 Shades BPO has partnered with UBL Insurers to strengthen digital transformation and improve customer experience through innovative solutions and enhanced service delivery.

Synergates Partners With Aik Digital To Enhance Customer Experience Through Pulse CX Contact Center

Wired
Synergates Business Solutions signed an agreement with Aik Digital for the Pulse CX Contact Center solution, while holding strategic meetings with Zindigi and Bank of Khyber to advance customer experience innovation.

Imtiaz Collaborates With Acumen Media Intelligence To Introduce AI-Based Media Insights Platform In Pakistan

Wired
Imtiaz, Pakistan’s largest retail chain, partners with Acumen Media Intelligence to deploy the country’s first AI-powered localized media intelligence platform for real-time data-driven decision-making and enhanced customer experiences.

Techlogix Drives 4X Lending Growth For AdalFi With Omnichannel Customer Experience Transformation

Wired
Techlogix helped AdalFi achieve a 4X increase in lending volumes by integrating MoEngage’s omnichannel platform, reducing drop-offs by 44% and onboarding five new partner banks.

Genesys Receives $1.5 Billion Investment from Salesforce and ServiceNow to Advance AI and Cloud Innovation

Wired
Genesys announces $1.5 billion investment from Salesforce and ServiceNow, reinforcing its vision to transform customer and employee experiences through AI, cloud, and automation.

Bank AL Habib Launches Pakistan’s First AI-Powered Contact Center with C Square and wAI Industries

Artificial Intelligence
Bank AL Habib teams up with C Square and wAI Industries to unveil Pakistan’s first AI-powered contact center ecosystem, powered by Genesys Engage and Alara Conversational AI Agents, enhancing customer experience through automation and secure voice biometrics.

PTCL Partners with Systems Limited to Enhance IT Systems at GITEX 2024

Wired
Pakistan Telecommunication Company Limited (PTCL) has partnered with Systems Limited at GITEX 2024 to enhance its IT systems, focusing on optimizing Business Support Systems (BSS) and Operational Support Systems (OSS) for improved service delivery and customer experience.

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