Pakistan Single Window (PSW) has taken a notable step toward digital efficiency with the integration of its AI-powered chatbot, Khizer, across both the PSW and the Trade Information Portal of Pakistan (TIPP) websites. The initiative aims to provide users with instant guidance on trade procedures, compliance, and documentation, significantly simplifying access to essential trade information. Developed in collaboration with Sybrid Private Limited, a Lakson Group company, Khizer is available 24/7 to assist users in navigating Pakistan’s trade framework, reflecting PSW’s ongoing commitment to technological innovation and service enhancement in the country’s trade sector.
The launch of Khizer underscores PSW’s focus on streamlining trade facilitation and improving user experience through artificial intelligence. By automating support functions and reducing dependence on manual interventions, the chatbot enables businesses, traders, and regulatory authorities to interact more efficiently with the system. The initiative also aligns with PSW’s broader vision of establishing a digital-first environment where trade documentation and compliance processes can be managed seamlessly. Through its integration with both the PSW and TIPP platforms, Khizer ensures that information remains accessible and responsive to the needs of the trade community at all times.
Sybrid’s technological expertise played a key role in the development of Khizer, ensuring that the chatbot was designed to handle complex trade-related queries with accuracy and consistency. The AI model behind Khizer was trained to interpret user intent and deliver relevant, real-time answers regarding trade procedures, tariff requirements, and documentation guidelines. This partnership between PSW and Sybrid highlights the growing collaboration between government-led digital transformation initiatives and private technology providers in Pakistan. It also signifies the emergence of artificial intelligence as a practical tool for improving public service delivery and operational efficiency in the trade ecosystem.
Khizer represents a crucial step forward in PSW’s mission to make Pakistan’s trade processes more transparent, accessible, and aligned with global digital standards. By embedding AI-driven interaction directly within the national trade portals, PSW not only enhances its service infrastructure but also contributes to building confidence among traders and stakeholders. The chatbot’s ability to provide continuous, accurate, and multilingual support reduces waiting times and dependency on human operators, enabling faster resolution of queries. This integration demonstrates how technology can bridge information gaps, support compliance, and strengthen Pakistan’s position in the evolving global trade landscape.
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