A prominent Pakistani bank has integrated an AI-powered voice command feature into its digital banking app, enabling customers to perform everyday banking tasks simply by speaking. This new functionality introduces a hands-free approach to digital banking in Pakistan, reflecting a broader industry trend toward natural, conversation-led interfaces designed to streamline user interactions. Customers can activate the feature by tapping a microphone icon and then verbally issuing commands, with on-screen confirmations displayed in the same language as the spoken request, either English or Urdu. This dual-language support makes the experience accessible to a wider range of users, addressing common pain points related to complex menus and multi-step processes.
The voice command tool allows users to complete transactions such as fund transfers, bill payments, mobile top-ups, and account statement inquiries through a straightforward interaction flow. After opening the app and activating the microphone, customers speak their desired command, then review and confirm transaction details on a final screen before completion. This confirmation step is crucial for security, ensuring that users verify recipients and amounts before approving sensitive financial actions. The system aims to provide a seamless, intuitive experience that minimizes the friction often associated with navigating digital banking platforms.
Powered by Fortanixor Technologies, a company specializing in artificial intelligence and cybersecurity solutions, the voice command feature is part of a broader suite designed to enhance digital and voice interactions. Muhammad Omer Khan, Founder and CEO of Fortanixor, emphasized that this innovation is not just a convenience but a strategic move toward more natural and inclusive banking experiences. Khan explained that customers no longer need to memorize confusing menu paths or repeatedly tap through screens. Instead, they can communicate directly with the banking app in their preferred language, receiving fast and clear responses while maintaining security through designed confirmation controls.
This development holds particular significance in Pakistan’s evolving digital banking ecosystem, where voice-led services can eliminate barriers related to speed, accessibility, and convenience. The feature supports users who may be new to digital banking, seniors, or individuals facing literacy or visual challenges. It also enables customers to perform banking tasks while multitasking or commuting, making daily financial management more flexible. By incorporating voice commands, the bank contributes to shaping more user-friendly digital experiences that align with global fintech trends. The feature is now available to customers through the bank’s digital app and official support channels, marking a step forward in Pakistan’s fintech landscape.
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