IBA’s Center for Information and Communication Technology (CICT), in collaboration with Bank Alfalah Limited, recently conducted an in-house training program focused on the emerging applications of Generative and Agentic Artificial Intelligence in modern banking. The session was led by Dr. Faisal Iradat, PhD, and aimed to equip banking professionals with the knowledge and skills necessary to understand and responsibly integrate AI-driven innovations into their operational frameworks. As AI technologies continue to reshape global financial ecosystems, such initiatives are becoming essential in fostering informed adoption and ensuring sustainable digital transformation across Pakistan’s banking sector.
The training emphasized the strategic importance of upskilling professionals to adapt to evolving technological trends within the financial industry. Generative and Agentic AI have opened new possibilities in areas such as customer experience, fraud detection, predictive analytics, and operational efficiency. Participants were introduced to practical applications that can help financial institutions achieve smarter decision-making and more efficient workflows. The program also highlighted the need for maintaining ethical standards, data integrity, and compliance while implementing AI-based solutions. This focus on responsible innovation reflects the growing recognition within Pakistan’s financial sector of the need to balance technological advancement with accountability and transparency.
Dr. Faisal Iradat’s sessions offered participants insights into the mechanisms and potential of Generative and Agentic AI, exploring how these technologies can transform processes from customer engagement to internal operations. Through real-world examples and scenario-based discussions, professionals gained a better understanding of how AI tools can enhance productivity and deliver value in a competitive banking landscape. The training encouraged dialogue on aligning technological strategies with organizational goals while safeguarding customer trust and adhering to regulatory guidelines. By integrating these insights into daily operations, financial institutions can develop data-driven strategies that strengthen resilience and innovation simultaneously.
IBA CICT and Bank Alfalah’s collaboration demonstrates a shared commitment to advancing Pakistan’s digital finance ecosystem through continuous learning and skill development. Both organizations recognize that preparing talent for the future of banking requires not only awareness of emerging technologies but also the ability to implement them responsibly. This initiative sets a precedent for how academia and industry can work together to bridge the skills gap and enable a smoother transition toward AI-powered financial services. As the role of AI expands across banking and finance, initiatives like this underline the importance of proactive capacity building and institutional readiness to meet future challenges effectively.
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