In response to the rising cases of fraudulent calls and spam messages across the country, Pakistan Telecommunication Authority (PTA) and the Federal Investigation Agency (FIA) are encouraging citizens to utilize dedicated channels to report such cyber-related incidents. The authorities have streamlined the process to help users flag suspicious activity and protect themselves and others from digital fraud.
PTA has enabled a convenient reporting service through SMS. Users who receive suspicious messages or calls can forward the spammer’s mobile number along with the received message to short code 9000. This initiative is aimed at combating the ongoing wave of spam communications that has affected mobile users nationwide. The system allows PTA to identify, investigate, and take appropriate actions against violators.
In more serious cases involving fraud or digital harassment, citizens are urged to contact the FIA Cyber Crime Wing, which handles cybercrime reports across Pakistan. Individuals can reach out to the National Cyber Crime Helpline by dialing 1991 or 111-345-786. Additionally, the FIA Cyber Crime Headquarters in Islamabad can be contacted at +92 51 9106384 for detailed inquiries or further assistance.
For those preferring online reporting, FIA offers a digital platform where complaints can be submitted through the official FIA website. Users are encouraged to provide as much evidence as possible, such as screenshots, phone numbers, message content, or any other information that can support the investigation. This channel is especially useful for those residing in areas far from regional offices or those who prefer to avoid in-person reporting.
Local FIA cybercrime offices are also operational in major cities, offering another way for citizens to report digital fraud. The Islamabad office can be contacted at +92 51 9262106-8, Lahore at +92 42 99268527, Karachi at +92 21-99333950, Peshawar at +92 91 9216251, and Quetta at +92 81 2870057. These offices handle walk-in complaints and provide guidance on the appropriate steps for each case.
Both PTA and FIA are emphasizing the importance of public participation in curbing fraudulent digital behavior. The collaborative use of technology and reporting tools is critical to identifying and penalizing culprits who exploit mobile and digital platforms for unlawful purposes. By promoting awareness and simplifying reporting procedures, authorities aim to build a more secure digital environment for all users in Pakistan.
Citizens are encouraged to stay vigilant, avoid sharing personal information with unknown callers, and promptly report any suspicious interaction through the official channels listed above.
