Telenor Pakistan and leading digital agency Convex Interactive have joined forces to launch Telenor Engage, a Unified Communication as a Service (UCaaS) platform. This collaboration empowers businesses with innovative solutions for customer support, service delivery, and brand engagement through digital communication channels. The official signing ceremony took place on August 25, 2022, at the 22nd ITCN Asia Conference in Karachi.
Telenor Engage leverages automation to enhance customer experience and operational efficiency. Features like canned responses, instant replies, and chatbots allow businesses to address common inquiries and requests 24/7, regardless of agent availability. This not only improves customer satisfaction but also reduces costs and boosts agent productivity.
Beyond managing interactions, Telenor Engage equips businesses with valuable customer insights derived from communication data. These insights can be used to personalize service and support, optimize marketing campaigns, and generate reports for continuous improvement.
The platform empowers businesses to promote offerings, generate leads, and drive sales through integrated communication channels. Telenor Business customers gain access to a comprehensive suite of tools to engage customers through compelling branded messages across platforms like WhatsApp and other online channels.
Omer Bin Tariq, Chief Business Officer of Telenor Pakistan, emphasized the company’s commitment to providing future-proof solutions for Pakistani businesses.
“Telenor Pakistan is at the forefront of launching innovative solutions beyond connectivity,” he stated. Telenor Engage, according to Tariq, “offers a cost-effective UCaaS platform that empowers businesses to effectively connect with their customers and address their needs.”
Telenor Engage fosters trust by providing businesses with a reliable channel for customer communication across preferred platforms. Furthermore, the platform offers valuable data on agent performance and customer satisfaction, empowering businesses to make data-driven decisions for continuous improvement.
Convex Interactive, a renowned digital agency with expertise in mobile advertising, social media marketing, web and app development, and CRM solutions, brings its extensive experience to the table. They also own and operate successful ventures like mjunoon.tv (OTT platform), Game Lottee (gaming platform), shoppingspree.pk (e-commerce platform), and Berry CRM (OMNI Channel platform).
Convex Interactive’s proven track record in the telecom sector includes delivering effective mobile solutions like outbound calls, SMS broadcasts, and WhatsApp API integration, helping businesses achieve wider reach, higher conversion rates, and significant lead generation.
This partnership signifies a significant step forward in equipping Pakistani businesses with the tools they need to thrive in the digital age. Telenor Engage empowers businesses to build stronger customer relationships, optimize operations, and drive growth through effective communication strategies.
