In a recent article, Syed Adil Wadood, General Manager at JBS, examined how sustainability in enterprise IT extends far beyond the adoption of energy-efficient tools or renewable power. Wadood emphasized that true sustainability is closely linked to the way organizations manage technology over its full lifecycle, highlighting the role of service excellence, system longevity, and accountable support models. The discussion points to a broader understanding that building greener and resilient IT environments depends as much on people and processes as it does on hardware or infrastructure.
Many organizations initially associate sustainability in technology with energy-efficient data centers or environmentally friendly power solutions. However, Wadood argues that the most significant sustainability challenges often occur much closer to home, with the devices and systems that employees use daily. Every laptop, server, and piece of enterprise infrastructure carries a carbon cost—manufacturing, shipping, operation, and eventual disposal all contribute. When equipment is refreshed too frequently or poorly maintained, this cost multiplies, creating unnecessary waste. By extending the lifecycle of devices through proper upkeep, component replacement, and proactive infrastructure management, organizations can reduce both environmental impact and operational inefficiency.
Central to this approach is the concept of service excellence, which Wadood positions as a defining factor in sustainable IT practices. As digitalization, AI, and automation mature, technology offerings have become increasingly standardized across vendors, making service quality the primary differentiator. Reliable, proactive support ensures systems remain productive and efficient for longer periods, preventing failures before they escalate. Skilled engineers and support teams resolve issues promptly, minimizing downtime and the need for premature replacements. In this way, service excellence moves beyond traditional support functions and becomes a competitive advantage for enterprises committed to long-term sustainability.
Wadood also highlights a shift from focusing solely on tools to emphasizing trust and accountability. Organizations now expect technology partners to take responsibility for entire ecosystems, particularly in complex, multi-vendor environments. Clear communication, end-to-end visibility, and proactive engagement are critical, ensuring that IT investments deliver maximum value over time. At JBS, this philosophy informs lifecycle services and multi-vendor support models, providing continuous monitoring, 24/7 availability, and consistent performance across diverse systems. By reducing waste, preventing disruptions, and extending the useful life of technology, these practices align sustainability with practical business outcomes. Wadood concludes that while technology delivers value, people sustain it, making human expertise, disciplined processes, and accountable support the cornerstones of resilient and sustainable enterprise IT.
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