SITC met with EFU Life Assurance Ltd. to address inefficiencies in manual challan payment processes across legacy Government of Sindh systems, a challenge that has affected insurers across Pakistan for years. These traditional touchpoints often slow down transactions, require additional reconciliation efforts, and increase complexity for audit and compliance processes. Officials noted that these inefficiencies create operational overhead for financial institutions and limit the scalability of services in the insurance sector.
The discussion focused on implementing secure, system-to-system API integrations connecting EFU Life, SITC, and the Board of Revenue (BOR) through the E-Stamping system. By reducing manual intervention, these integrations are expected to provide real-time transaction visibility while strengthening audit trails. This approach is designed to improve throughput, maintain full compliance with regulatory requirements, and support operational efficiency. Experts emphasized that adopting such technology will reduce errors and improve reconciliation speed while enhancing transparency for both insurers and regulators.
SITC representatives highlighted that these collaborations demonstrate the benefits of public–private partnerships in modernizing legacy processes. By streamlining payments and digitizing reconciliation workflows, insurers will be able to manage transactions more efficiently, freeing up resources for customer service and business growth. The initiative is also expected to simplify reporting to regulatory authorities, ensuring adherence to compliance requirements without adding administrative burden. EFU Life executives expressed support for system-to-system integration, noting that digital automation could reduce turnaround times for processing challans and increase overall operational resilience.
The project reflects a wider effort to enhance digital infrastructure in Sindh’s financial sector, supporting secure, scalable, and transparent services for both government agencies and private institutions. With the integration of E-Stamping APIs, insurers like EFU Life will have the ability to access up-to-date payment data and monitor transaction status in real time. This improved visibility is expected to facilitate faster decision-making, enhance audit accuracy, and reduce manual oversight. Analysts suggest that successful implementation could serve as a model for other sectors where legacy systems limit efficiency and increase compliance complexity. SITC continues to advance such initiatives, aiming to improve ease of doing business in Sindh while promoting secure digital financial practices.
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